A number of testing and inspection companies now test their equipment online, which vastly improves efficiency and also benefits the customers of these organisations. Details of a small selection of experiences can be found below:
“From paper mountain to user friendliness for our customers”
Keurspecialist is a company that focuses specifically on testing work equipment in accordance with the Dutch Health and Safety at Work Act (Arbowet). Managing Director Peter van den Hurk explains: “Our company’s growth means that it is becoming more and more difficult to process all our records correctly and on time. In brief, the evenings were becoming too short. It was also difficult getting all the records to our customers in the right location. After all, both the line managers in the office and the staff who are working elsewhere needed to be kept informed. This was creating an enormous mountain of paper. We then started looking for an online web application that would allow the efficient processing of all records.”
Following various discussions with agencies that wanted to develop (expensive) customised solutions, Van den Hurk saw a tweet from Gereedschapbeheer: “That gave me a great deal of confidence. It immediately became apparent that Gereedschapbeheer linked the test equipment to an online application, which proved to us that we were dealing with an experienced party that understands business. Gereedschapbeheer were also able to guarantee that the system is secure.”
We soon established contact and the online web application turned out to do in practice what it promised. Van den Hurk explains: “User friendliness for our customers is very important to us. Our clients are now able to demonstrate on site – using their mobile phone, for example – that their equipment has been tested. They are also able to view their online records straight away and download information. This entire process has been fully digitised thanks to Gereedschapbeheer. It is also a suitable solution for the environment. We also appreciate the service provided by Edwin Meijer and his colleagues. We can call or text them at any time if we have any questions. Lines of communication are smooth and this is working particularly well.
To summarise, Gereedschapbeheer enables us to transmit digital data efficiently and securely to our customers. It is a very simple and customer-friendly web tool; you don’t need any training to use it. Our clients are usually able to use their own computer and all information is available online straight away!”